Return and Exchange Policy

I. Return Application Requirements

• Return applications must be submitted within 10 calendar days after you actually sign for the goods. Failure to do so within the time limit will be deemed as automatic waiver of the return right, and our store will no longer accept it.
• The goods must be in their original sales condition: unused, unworn, undamaged, with the goods themselves and accessories (including hangtags, labels, instruction manuals, packaging gift boxes, etc.) intact and free of any man-made damage. Returns will not be accepted if the goods are stained, damaged, deformed, or have lost hangtags due to improper use or storage by you.
• You need to provide clear and valid proof of purchase, including but not limited to order number, payment record, and invoice (if any), and the goods for which a return is applied must be completely consistent with the product information recorded in the proof of purchase.
• For returns due to non-product quality issues (such as personal preference, wrong size selection, etc.), all round-trip shipping costs shall be borne by you; for returns due to product quality issues, after our review and confirmation, we will bear the outgoing shipping costs (only ordinary express delivery is supported, and the excess costs of special express services such as SF Express and EMS will not be borne).

II. Standard Return Process

1. Initiate Application: If you need to return goods, please first contact us via in-site message or official customer service email (leewillson888@outlook.com), explain the reason for the return, and provide photos of the current status of the goods and screenshots of the proof of purchase, then wait for our review.
2. Review Feedback: We will complete the review within 3 business days after receiving the application. If the review is approved, we will send you a confirmation email and the designated return address; if the review is not approved, the specific reason will be stated in the email.
3. Return the Goods: You need to send the eligible goods back to the designated address within 7 calendar days after the review is approved, and promptly synchronize the express tracking number to the customer service. Failure to return the goods within the time limit will be deemed as abandonment of the return application.
4. Inspection and Processing: After we receive the returned goods, we will complete the inspection within 5 business days. If the inspection is qualified, the refund process will be initiated; if the inspection is unqualified (e.g., does not meet the return conditions), the refund will be refused, and the goods will be returned to you in their original condition, with the return shipping cost borne by you.

III. Non-Returnable Commodity Categories

• Perishable goods: Such as food, fresh produce, flowers, plants, etc. These commodities have a short shelf life, special transportation and storage conditions, and cannot be resold.
• Customized commodities: Such as personalized engraved products, custom-sized products, custom-patterned products and other commodities made according to your specific needs. They are unique and cannot be resold.
• Personal care and intimate products: Such as beauty and skincare products, underwear, socks, swimwear, etc. These commodities are in direct contact with the human body and will not be returned or exchanged for hygiene and safety reasons.
• Dangerous goods and special categories: Such as flammable and explosive materials, corrosive substances, batteries, liquid commodities, etc. Their transportation involves safety risks and is restricted by relevant laws and regulations, so they will not be returned or exchanged.
• Promotional and special commodities: Discounted goods, clearance goods, near-expiry goods, gifts and gift cards will not be returned or exchanged once sold.

IV. Instructions for Handling Quality Issues

V. Exchange Instructions

VI. Special Terms for the United States and European Regions

VII. Refund Instructions

• After the returned goods pass the inspection, we will initiate the refund within 3 business days, and the refund will be returned to your original payment account via the original channel.
• The time for the refund to arrive depends on the processing procedures of your payment institution and bank, usually 3-10 business days, subject to the actual arrival time. We are not responsible for delays in refund arrival caused by the delayed processing of the payment institution or bank.
• If more than 15 business days have passed since the refund was initiated and the refund has not yet arrived, please first contact your payment institution or bank for inquiry. If it is confirmed that there is no relevant refund record, contact our customer service for verification with the refund order number.

VIII. Disclaimer